Experience your zen.

This Policy was last updated on May 17, 2021.

Sinnoscents, LLC ("Sinnoscents," "we," "us," or "our"), respect your concerns about privacy. This Online Privacy Policy ("Policy") explains what personal information we collect through our websites and online services, how we use that information, to whom we disclose it, and how we safeguard personal information. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, microsites, mobile applications, and other online services of the Sinnoscents brand and lines of business that expressly adopt, display or link to this Policy, and then only to the extent indicated (collectively, the "Services")

 

What information do we collect and how do we use it?

 

Information You Provide

When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others. 

We collect this information at various places on our Services, such as when you check out with your online order; engage with our mobile applications; subscribe to email offers and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.

We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient's contact information to process your gift orders. 

 

Information Your Devices Provide Automatically

When you interact with our Services, we obtain certain information by automated means, including the following:

 

Location Information

We may obtain information about your location when you access or use our Services: for example, via your browser information and other similar device or browser attributes (like IP address), our store locator page, or our mobile applications. 

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Navigational Information

When you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.

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 Device Information

We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.

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Cookies, Clear Gifs and Similar Technologies

To better understand how you interact with our Services, we may collect information using cookies, clear gifs (also known as web beacons or web bugs) and similar technologies.

A cookie is a small amount of data that is stored by your browser on your device. It's used to do things like see how you navigate our Services and what you click on; remember you and your online purchases when you return; and recognize you and honor a special deal for you when you redeem one of our offers from a third party’s site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.

A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document, or email in question is viewed; and recognize you and honor a special deal for you when you navigate from a third party’s site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.

In addition to cookies and clear gifs, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.

These technologies, illustrated above, may be used to help us understand which of our interactive experiences online users like most. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services through a variety of media like email, mobile advertising, and direct mail.

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Information Derived Through or Provided by Others

Affiliated entities, sister brands, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.

Third-Party Analytics and Personalization Services

We may use third-party analytics services to analyze site metrics and performance, analyze our visitors' preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs.

5. How We Use the Information We Obtain

We use the personal information we obtain through the Services to:

a. deliver our Services;

b. process your online orders;

c. facilitate payment and transactions;

d. create and manage your online account;

e. personalize your online experience with content and offers that are tailored to your interests;

f.  provide customer service and respond to your inquiries and requests;

g. include you in surveys and contests;

h. enable you to post your content, such as comments, images or videos;

i.  facilitate networks of online social activity centered around our products and services;

j.  improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;

k. enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;

l. market our products and services that may be of interest to you; and 

m. create aggregated, pseudonymized or anonymized information for statistical purposes.

How is technology used to serve our advertisements on other online services and what choices do you have?

On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests. We contract with third-party advertising companies, which may collect information about your use and interactions with the Services over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests.

You can specify your preferences over the use of some of these technologies by opening Cookie Preferences to view or change your preferences (to address future cookie placement).

You may also specify your preferences through a centralized registry. To learn about how to opt out of interest-based advertising in general, click the following: NAI Opt Out or DAA Opt Out. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers like us and other businesses.

How do our services interact with third-party services and content?

We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.

Here are examples of the types of third-party content and services available through or via our Services:

1. Interactive Maps

We may facilitate easy access to the online maps of content providers like Google to help you get quick location, driving, and contact information for our stores.

2. Sweepstakes, Contests, and Survey Sites

We may work with third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you're still using our Services. In these cases, the third party's privacy policy may apply to any personal information you provide in connection with the event. Please take note of who's running the event in question; and the terms, conditions, and policies that apply.

3. Social Networking and other Third-Party Sites and Services

We may at times facilitate easy access to third-party sites and online services, like social networks and other services that host user-generated content. This may include easy click-through access, the ability for you to share content on third-party services, or even "single sign-on" to these services. The third party's privacy policy applies to any information or content you provide through these services.

What information do we share with or disclose to third parties and our sister brands?

We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.

1. Service Providers and Contractors

We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.

2. Other Marketers

We may share your personal information (such as your name, postal address, and summary purchase information) with other merchants and merchant exchanges who may use this information to send you offers for their products and services. We will obtain your consent for this sharing to the extent required by applicable law. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your email address with the specific third party in question. Please review the privacy policies of these third parties to learn more about how they treat your personal information.

3. Law Enforcement and Emergency Response

We also may disclose personal information about you (a) if we are required to do so by law or legal process (such as a court order or subpoena); (b) in response to requests by government agencies, such as law enforcement authorities; (c) to establish, exercise, or defend our legal rights; (d) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (e) in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.

4. Sale or Merger

We reserve the right to transfer your information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).

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What choices do you have over how your information is used?

We offer you certain choices in connection with the personal information we obtain about you.

 

1. Email

You may opt out of the Sinnoscents email list by following the instructions located at the bottom of each commercial email. If you opt out of the email list, we may still send you operational or transactional messages, such as password-reset or account related information, from the relevant brand or line of business.

 

2. Mobile Text Messaging

If you've signed up for mobile text messaging offers but later decide you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message.

 

3. Mobile Push Notifications/Alerts

With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

 

4. Location Information

You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by adjusting the permission settings for our mobile apps to access your location information.

 

5. Other Marketers

If you don't want your information shared with other merchants and exchanges for those third parties’ own direct marketing purposes, please click here, and follow the instructions on the page.

 

How do you update your personal information?

You may update or modify your billing- and shipping-related information, and other account information, by logging onto Your Account on sinnoscents.com.

 

How do we protect personal information?

We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

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Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures. Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our executive leadership team.

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Do we collect children's personal information?

Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our Services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. 

 

Where is personal information stored and processed?

Our employees involved in data processing and our servers are based in Florida, US, and other locations throughout the United States. 

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Whom should you contact with questions or concerns?

 

General Inquiries

If you have general questions about our Policy, please contact us via email at info@sinnoscents.com

 

How will we communicate updates to our policy?

This Policy may be updated periodically to reflect changes in our personal information practices. Changes to the Policy will be posted on this page. For significant changes, we will notify you by posting a prominent notice on our Services indicating at the top of the Policy when it was most recently updated.

 

Supplemental Privacy Notice for California Consumers

If you are a California consumer, the information below (the “California Supplement") also applies to you, in addition to our Online Privacy Policy. Certain terms used in this section have the meaning given to them in the California Consumer Privacy Act found at California Civil Code § 1798.100 et seq and its implementing regulations (the “CCPA”). For clarity, the information below applies to personal information we collect about California consumers both on our Services and offline, such as in our physical retail stores. This California Supplement does not apply to Sinnoscents personnel or job applicants.

 

Collection and Disclosure

We may collect (and may have collected during the 12-month period prior to the effective date of this Policy) the following categories of personal information about you:

Identifiers (personal) (including, for example, name, alias, postal address, unique personal identifier, online and device identifier, IP address, email address, account name and number, social security number, telephone number, postal address, or other similar identifiers).

Identifiers (Government-Issued Identification Information) (including, for example, driver's license number or state identification card number).

Commercial Information (including, for example, records of personal property; products or services purchased, obtained, or considered; marketing histories; purchasing histories or tendencies; purchase profiles; shopping and retail browsing channel preferences; online browsing and website interaction histories; and direct marketing histories).

Personal characteristics, histories, and associations (including, for example, signature; physical characteristics or description; and characteristics of protected classifications under California or federal law).

Computing or mobile-device information and internet or other electronic-network-activity information (including, for example, login credentials; online advertisement engagements; and cookies, tags, and similar device or user identifying information).

Education and professional information.

Financial information (including, for example, banking details and income level).

Geolocation information.

Inferences (including, for example, predictive information, purchase profiles, shopping profiles and characteristics (e.g., loyalty shopper, cardholder, or online shopper).

Payment card and transaction information (including, for example, credit card number; debit card number, and other financial information).

Household information (including, for example, family size and composition).

Incident-related information (including, for example, statements; or insurance, or similar claims).

Audio and visual information (including, for example, videos you upload with a review or in-store security cameras). 

During the 12-month period prior to the effective date of this Policy, we may have collected personal information about you from the following categories of sources:

You (for example, through your use of our Services).

Your computing or mobile devices.

Our technology (for example, through observed consumer interactions with us and through our Services).

Our Services and systems.

Our vendors.

Public records.

Our customers’ associations (e.g., through refer-a-friend or -family programs).

Social media networks.

Advertising networks.

Unaffiliated third parties.

We may collect or sell (and may have collected or sold during the 12-month period prior to the effective date of this Policy) personal information about you for the purposes described in the “How We Use the Information We Obtain” section of the Policy and for the following business or commercial purposes:

Facilitate accounting, auditing, and reporting.

Deliver analytics (machine generated through computing/mobile devices for performance, monitoring, personalization, and order processing).

Deliver advertising through technology (including, for example, to facilitate personalized content, remarketing, online display ads, and interest-based ads).

Deliver advertising through direct or mass media (including, for example, via email, SMS, telephone, post, and broadcasts).

Facilitate affiliate marketing.

Administer claims management, handling, and insurance.

Respond to incidents.

Deliver customer service.

Pursue legal matters.

Deliver website, mobile-app, and e-commerce services.

Facilitate information security.

Facilitate fraud monitoring and prevention.

Deliver logistics (including, for example, order management, shipping, and fulfillment).

Develop customer information for personalization.

Process, fulfill, and ship orders.

Deliver shopping and customer engagement (including events and experiences, such as contests, sweepstakes, previews, and shows).

Deliver social media engagement.

Conduct surveys.

Administer technology and ensure technology integrity (including, for example, by maintaining and improving networks; and identifying and fixing problems).

Process transactions and payments.

Develop, review, and test products and services.

Deliver WiFi and similar online services (including in store-service).

Perform miscellaneous services.

During the 12-month period prior to the effective date of this Policy, we may have shared your personal information with certain categories of third parties, as described below.

We do not have actual knowledge that we sell personal information of consumers under the age of 16.

 

California Consumer Privacy Rights

You may have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.

In addition, you have the right to request that we delete certain personal information we have collected from you. To help protect your privacy and maintain security, we take steps to verify your identity before granting access to information or complying with a request. These steps include first verifying the email address you submit with your request. You will receive an email from us with instructions on completing this step. You will then be contacted to provide additional verification information, which may include your phone number, billing or shipping address, order history, a copy of a utility bill, emails showing order/shipping confirmation, and/or a signed declaration.

To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

 

Do Not Sell My Information: You have the right to opt out of the “sale” of your personal information, as that term is defined under the CCPA. 

Shine the Light Rights: Under California law, we also provide you with a cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if that third party will use it for its own direct marketing purposes.

Right to Non-Discrimination for Exercise of Privacy Rights: Under CCPA, you have the right to not receive discriminatory treatment if you exercise your privacy rights conferred by the CCPA.

Financial Incentive Notice: We sometimes offer exclusive price discounts, rewards, offers, deals, coupons, services and other perks for (1) customers who enjoy our loyalty and rewards programs; (2) recipients of our mailing lists who were presented with a financial incentive to sign up; (3) app subscribers who were presented with a financial incentive to download the app; and (4) applicants or registrants who were presented with a financial incentive for their application or registration (collectively “programs”). Through these program offerings, consumers may provide us with some personal information (e.g., name, postal address, email address, phone number, undergraduate school, birthday, and other similar forms of personal information) when they opt-in to our programs. There is no obligation to opt in and consumers may opt out. The details of each program are contained in the program offering. We offer these programs to, among other things, enhance our relationship with customers. The value to our business, in the aggregate, of customers’ personal information depends on specific facts, such as whether and to what extent they take advantage of any offerings. We do not calculate the value of the customers’ information for our accounting statements. To the extent we would, however, such valuation could be directly or reasonably related to the cost associated of acquiring or developing such information.

You may opt in to our programs by signing up in the manner invited for an individual program.